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Your question for me is: "Do you think the arbitrator is going to believe me or him?" A Johns Hopkins study I once ran across said that knowing the background and predispositions of a decision maker allowed an 84% predictor as to how he would decide any given case. Makes you think of the O.J. Simpson trial doesn't it? The O.J. defence team went out of their way to get people on the jury they thought they could count on. They were right. Yeah, but, you say. What about the DNA evidence? What about the bloody glove? Well, what about the evidence in that case? It was a distant second to jury selection, most agree.
Landlord-tenant arbitration is no different than real life. Who you draw as an Arbitrator, what his or her predispositions are, what the evidence is, how it is presented, it all factors in on how the decision goes. The one constant though is the Act - an Arbitrator?s authority comes only from the Act. An Arbitrator can't find outside the legislation nor do what it doesn't permit. Other than that, some say, "if it wasn't arbitrary they wouldn't call it arbitration!"
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